State Farm® Insurance Agent Susan Palkovic
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sarp Uzkan
March 11, 2025
"Susan is fantastic insurance agent. She is very responsive, knowledgeable about State Farm’s products, available options and helpful at recommendations. Susan’s office is also very helpful and professional. I highly recommend her them for any insurance needs. We have used them for auto, home, rental and other coverage needs."
"Thank you Sarp for the excellent review! We are here to help serve you and your family with all your insurance needs!"
Elisabeth Bombell
March 4, 2025
"Very helpful in switching my insurance for a new car purchase, and saved me money with bundling renters. Thanks for the guidance, Jennifer!!"
"Welcome to the Agency! Thank you for taking the time to write a 5 star review! We look forward to servicing your insurance needs!"
Zoya Hageman
March 1, 2025
"There are very good service in the office in Des Plaines.The Agents are very friendly and helpful.Espessially My Agent Desire.Very Knowledgeable and Attentive Person.I will Highly Refer to Everybody to go to the car insurance office in Des Plained.Thank you."
"Thank you Zoya for the 5 star review! We appreciate your business and look forward to delivering friendly and helpful service to you everyday!"
Vibha M
February 28, 2025
"I had an great experience with Statfarm. Their team was professional, responsive and made the entire process smooth and stress fee. Thank you for your outstanding support."
"Thank you Vihba for your continued business and taking the time to write a review! We look forward to servicing all your insurance needs in the future!"
Tonia Gore
February 20, 2025
"I moved to Illinois from out of state. I called State Farm before my move for condo insurance. I called after my move for auto insurance. Veronica helped me to choose the best coverage for my needs. She was professional and kind and made the process easy. I'm so glad to have this taken care of. Thank you Veronica. Tonia Gore"
"Welcome to Illinois! Susan and her team are here to help manage your insurance needs! Thank you for your business!"
MB B
February 14, 2025
"Good broker. Easy to get in touch with and helpful."
"Thank you for your business! We are here to help!"
Brian Martin
February 4, 2025
"I had very good experienced with Statefarm. Everyone was very informative, accommodating, and nice. They are very efficient and fast. I recommend it to everybody."
"Thank you Brian for the 5 star review! We look forward to servicing and accommodating your insurance needs now and into the future!"
Linda Vargas
January 29, 2025
"Susan is very personable and helpful. Reviews and explains policies. Susan cares for her clients."
"Thank you Linda for taking the time to review my office! We appreciate your business and look forward to servicing all of your insurance needs."
IronsavE
January 27, 2025
"Efficient. Responsive. Does what she says. What more could you ask for?"
"Thank you IronsavE, We strive for prompt, efficient service! We look forward to continuing to service all your insurance needs!"
Edith Hernández
January 17, 2025
"Muy buena atención y prontas respuestas"
"Gracias Edith! We appreciate your business! We strive for prompt service!"
GTOJAMES
December 12, 2024
"I would not recommend this agent to anyone. Does not answer the phone, or respond to voicemails or emails. Their is little to no communication from the agent, or office staff, which when you go to the office, or finally get ahold of someone you are welcomed with an attitude."
"Hello GTOJAMES, We are unable to locate your file. Please contact the State Farm customer service number for assistance. "
gary gehrke
November 16, 2024
"I want to think Veronica, for reaching out to me with updates and savings on my policy. Susan palkovic Has a great team working for her thanks for all your help."
"Thank you Gary for many years of business with my team. We truly appreciate your business! "
MARGARET COYLE
November 13, 2024
"Great customer service and very responsive!"
"Thank you Margaret for the 5 star review! We strive to provide great customer service and responsiveness. We have appreciated your business and loyalty all these years!"
Gary Artinian
November 6, 2024
"Susan has provided excellent Auto, home, personal articles insurance policies for the last 20 years. Her office staff are very knowledgeable and courteous. I highly recommend this agency."
"Thank you Gary for keeping us as your trusted Agent for over 25 years! We enjoy helping and taking care of your all your insurance needs."
Diego Falconi
November 5, 2024
"Han explicado bien cómo trabajan las coberturas."
"Gracias!"
Ron Michalak
November 4, 2024
"great service from Maria"
"Thank you Ron for the 5 star review! We appreciate your business and look forward to servicing you insurance needs."
Susan Mennella
October 18, 2024
"professional caring will explain and helpful and available"
"Thank you Susan for trusting our professional services. We are here to help life go right!"
Otto Palomo
October 11, 2024
"La atención es muy buena felicito a María por toda la información y ayuda que me proporcionó, me ayudó a buscar lo que realmente necesito, 100% recomendable esta agencia"
"Thank you Otto for your kind words. My agency team is here to provide necessary information to help protect your Risks!"
MAYER SHT
October 4, 2024
"Best of best service ever"
"Thank you Mayer for taking the time to write a review! Thank you for your business! We appreciate you!"
George Tzilos
October 2, 2024
"Great service very freindly and great prices prices."
"Thank you George! We appreciate your business and strive for friendly, prompt service."
R.C.W. LLC Chicago
September 25, 2024
"Horrible customer service don’t waste your time going here"
"We have searched our records and unable to locate your file. Please call Customer Service they will be able to assist with your concerns."
Irina Caraus
September 24, 2024
"The greatest service ever from an insurance company. And compared with other insurance companies, their quote was half the price. Desired Ramos was very helpful and patient with me. I recommend this location of State Farm."
"Thank you Irina for your positive review! Our agency strives for helpful and courteous customer service! "
Joel Martino
September 6, 2024
"This place is amazing. The office lady named Desired ramos was very personal i highly recommend her and this location for State Farm thank you guys so much!!"
"Thank you Joel for your positive review! We are here to help and service all your insurance needs! "
Ed Danegger
August 29, 2024
"Susan and her team are always awesome to work with! They are always there to help with anything we need regarding our insurance. I have had Susan as our insurance rep for almost 25 years, and her and her teams service is the best!"
"Thank you ED! It is our pleasure to have you as a long time customer! We are here to help! Thank you for 25 years of business!"
Mjesec 2023
August 16, 2024
"Poor service. When happens something they not even call you to see what’s going on. After this experience is done, looking for something new."
"The Good news is the State Farm Auto Claims department paid you for your auto damages! State Farm will continue to pursue the other insurance company to reimburse your policy and return your deductible. We will continue to keep you informed via your auto claims portal and US post mail."