
State Farm® Insurance Agent Susan Palkovic
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
David Pohl
August 14, 2025
"Susan has been there for me for! more years than I care to count, and she has always been there for me and for any questions I needed answers to! I have my cars,home insurance and a car loan through state farm and I have never regretted one time! Top notch all the way!"
"Thank You David, I have enjoyed working with you all these years! good conversation including insurance needs. Your business is greatly appreciated."
Elizabeth Dougherty
August 1, 2025
"I was not looking to change carriers. My boyfriend is with them and suggested I try them out for pricing. They were over 100.00 better on car insurance and 30.00 better on my house. I am so excited to save so much money going forward. I am a totally satisfied customer! Christina was great. She was very thorough helping me find the best prices and advising what is needed for my house to save all I can save."
"Thank you Elizabeth for taking the time to send in a review! Welcome to the Agency, we are here to help with your insurance needs! "
Eduardo Tototzintle
July 25, 2025
"Spoke to Cristiana about wanting to get a quote! She provided me with various different things add or take super helpful and informative and now I’m getting great coverage on my auto, I would def recommend my family to switch over to State farm with the amount of help! Looking forward to being insured with state farm for the for seeable future"
"Thank You Eduardo! We are happy to help with various requests to make your experience enjoyable!"
shane overton
July 19, 2025
"Best agency around Great staff Christine is the best"
"Thank you Shane! Always a pleasure to work with over the last 20 years!"
Karen Luciana
July 18, 2025
"Christina White transferred my policies to the Palkovic office for me with ease and no stress for me! She was kind, professional, and knowledgeable."
"Thank you Karen for your kind words! We look forward to assisting you with all your insurance needs!"
Sayeed Patel
July 17, 2025
"I urgently needed a copy of my insurance card which was not found in the glove compartment. I called State Farm Des Plaines office and spoke with Christina White. She right away sent me the copy on my phone. Thank you for your help."
"Thank you Sayeed for taking the time to write a 5 star review! We appreciate your business and look forward to assisting you for all your insurance needs!"
Brian Martin
July 3, 2025
"I had very good experienced with Statefarm. Everyone was very informative, accommodating, and nice. They are very efficient and fast. I recommend it to everybody."
"Thank you Brian for the 5 star review! We look forward to servicing and accommodating your insurance needs now and into the future!"
Phil
June 21, 2025
"They are all extremely helpful and never rush my phone calls. Always pleasant and professional. Always answers my phone calls. Always get an answer from them. They contact me if anything is needed or to save me money. My family and I having been with them for many years. You might be able to get cheaper insurance somewhere else but you will never get the quality of quick assistance and help. Do I need to say I am very happy and satisfied with that State Farm office! 6/20/2025 Update: I received a call from this insurance agency where I have my house and car insured. The account representative was so kind and patient with me to go over my house insurance policy. Since I have been insured by them for a long time, I might be underinsured because house values usually goes up in value. Everything she suggested made sense. No high pressure sales, no nagging, no lies at all. Just a nice friendly informative conversation. She was extremely helpful, patient with me! Throughout the years being a customer of theirs, whenever I talked to anyone, I always felt whoever I talked to, I will be treated with professionalism, kindness, and always so helpful to me!"
"Thank you Phil for the kind words! We strive to help!"
Medo Redzic
May 1, 2025
"Great customer service! Helped out with my business and my vehicle needs!"
"Thank you for taking the time to share your feedback. We’re glad to hear that we helped with your business needs and vehicle needs! "
Gio De Jesus
April 18, 2025
"I had a fantastic experience working with Desi at State Farm. From the moment we started, she took her time to walk me through everything thoroughly and made sure I understood all the details. Her patience, professionalism, and genuine care really stood out. Desi made what could have been a confusing process feel simple and stress-free. I truly appreciated how attentive and knowledgeable she was—she didn’t rush anything and made sure all my questions were answered. Highly recommend working with her if you want someone who truly goes above and beyond!"
"Thank you Gio for your honest review! We are here to help and make your experience smooth! We look forward to servicing your insurance needs for years to come!"
MB B
April 2, 2025
"Good broker. Easy to get in touch with and helpful."
"Thank you for your business! We are here to help!"
Sarp Uzkan
March 11, 2025
"Susan is fantastic insurance agent. She is very responsive, knowledgeable about State Farm’s products, available options and helpful at recommendations. Susan’s office is also very helpful and professional. I highly recommend her them for any insurance needs. We have used them for auto, home, rental and other coverage needs."
"Thank you Sarp for the excellent review! We are here to help serve you and your family with all your insurance needs!"
Elisabeth Bombell
March 4, 2025
"Very helpful in switching my insurance for a new car purchase, and saved me money with bundling renters. Thanks for the guidance, Jennifer!!"
"Welcome to the Agency! Thank you for taking the time to write a 5 star review! We look forward to servicing your insurance needs!"
Zoya Hageman
March 1, 2025
"There are very good service in the office in Des Plaines.The Agents are very friendly and helpful.Espessially My Agent Desire.Very Knowledgeable and Attentive Person.I will Highly Refer to Everybody to go to the car insurance office in Des Plained.Thank you."
"Thank you Zoya for the 5 star review! We appreciate your business and look forward to delivering friendly and helpful service to you everyday!"
Vibha M
February 28, 2025
"I had an great experience with Statfarm. Their team was professional, responsive and made the entire process smooth and stress fee. Thank you for your outstanding support."
"Thank you Vihba for your continued business and taking the time to write a review! We look forward to servicing all your insurance needs in the future!"
Tonia Gore
February 20, 2025
"I moved to Illinois from out of state. I called State Farm before my move for condo insurance. I called after my move for auto insurance. Veronica helped me to choose the best coverage for my needs. She was professional and kind and made the process easy. I'm so glad to have this taken care of. Thank you Veronica. Tonia Gore"
"Welcome to Illinois! Susan and her team are here to help manage your insurance needs! Thank you for your business!"
Linda Vargas
January 29, 2025
"Susan is very personable and helpful. Reviews and explains policies. Susan cares for her clients."
"Thank you Linda for taking the time to review my office! We appreciate your business and look forward to servicing all of your insurance needs."
IronsavE
January 27, 2025
"Efficient. Responsive. Does what she says. What more could you ask for?"
"Thank you IronsavE, We strive for prompt, efficient service! We look forward to continuing to service all your insurance needs!"
Edith Hernández
January 17, 2025
"Muy buena atención y prontas respuestas"
"Gracias Edith! We appreciate your business! We strive for prompt service!"
GTOJAMES
December 12, 2024
"I would not recommend this agent to anyone. Does not answer the phone, or respond to voicemails or emails. Their is little to no communication from the agent, or office staff, which when you go to the office, or finally get ahold of someone you are welcomed with an attitude."
"Hello GTOJAMES, We are unable to locate your file. Please contact the State Farm customer service number for assistance. "
gary gehrke
November 16, 2024
"I want to think Veronica, for reaching out to me with updates and savings on my policy. Susan palkovic Has a great team working for her thanks for all your help."
"Thank you Gary for many years of business with my team. We truly appreciate your business! "
MARGARET COYLE
November 13, 2024
"Great customer service and very responsive!"
"Thank you Margaret for the 5 star review! We strive to provide great customer service and responsiveness. We have appreciated your business and loyalty all these years!"
Gary Artinian
November 6, 2024
"Susan has provided excellent Auto, home, personal articles insurance policies for the last 20 years. Her office staff are very knowledgeable and courteous. I highly recommend this agency."
"Thank you Gary for keeping us as your trusted Agent for over 25 years! We enjoy helping and taking care of your all your insurance needs."
Diego Falconi
November 5, 2024
"Han explicado bien cómo trabajan las coberturas."
"Gracias!"
Ron Michalak
November 4, 2024
"great service from Maria"
"Thank you Ron for the 5 star review! We appreciate your business and look forward to servicing you insurance needs."