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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ed Danegger

Ed Danegger

August 29, 2024

5  out of  5
rating by Ed Danegger
"Susan and her team are always awesome to work with! They are always there to help with anything we need regarding our insurance. I have had Susan as our insurance rep for almost 25 years, and her and her teams service is the best!"
We responded:
"Thank you ED! It is our pleasure to have you as a long time customer! We are here to help! Thank you for 25 years of business!"
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Mjesec 2023

August 16, 2024

1  out of  5
rating by Mjesec 2023
"Poor service. When happens something they not even call you to see what’s going on. After this experience is done, looking for something new."
We responded:
"The Good news is the State Farm Auto Claims department paid you for your auto damages! State Farm will continue to pursue the other insurance company to reimburse your policy and return your deductible. We will continue to keep you informed via your auto claims portal and US post mail."
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mama daisychain

August 15, 2024

5  out of  5
rating by mama daisychain
"I've carried insurance from Susan for YEARS. I find her and her office to be very caring and personable. She has helped me through claims, policies and life changes. I love this agency."
We responded:
"Thank you for taking the time to provide feedback! We strive to provide service and help with the risks of everyday lives! We appreciate your continued business!"
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Manos Ginis

August 1, 2024

5  out of  5
rating by Manos Ginis
"The entire office staff is professional and friendly. They answered all my questions and ran through several insurance quotes to best meet our family needs. Special shout out to Veronica. I highly recommend Susan Palkovic for all your insurance needs."
We responded:
"Thank you for 5 star review! We have enjoyed servicing your insurance needs ALL these years!"
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Erhan Vujic

July 24, 2024

5  out of  5
rating by Erhan Vujic
"Always appreciate the team here that goes above and beyond for me no matter what making sure im happy and satisfied with what im working with. Im would recommend them to anyone looking for the same. Thank you!"
We responded:
"Thank you Erhan! We are thankful for your business and look forward to servicing all your insurance needs! "
Profile photo of Jody Ann Vargas

Jody Ann Vargas

July 19, 2024

5  out of  5
rating by Jody Ann Vargas
"Veronica is very helpful. She has a pleasant attitude and can answer all your questions. I have been with them for so long that I cant remember when I wasn't."
We responded:
"Thank you Jody for 25 years of business! We enjoy helping your with your insurance needs!"
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JOHN FERRUZZI

July 9, 2024

5  out of  5
rating by JOHN FERRUZZI
"Maria was very helpful and responsive to me. She took it upon herself to follow up and resolve the issue. I appreciate her help very much!!"
We responded:
"Thank you John for continued business and look forward to servicing your insurance needs in the future!"
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Jay French

July 4, 2024

5  out of  5
rating by Jay French
"Again Susan came thru for us...we're retired money matters...it's the little things that people remember.susan is fair & honest more than most..."
We responded:
"Thank You Jay for your continued business!"
Profile photo of Laura Cortes

Laura Cortes

July 3, 2024

1  out of  5
rating by Laura Cortes
"I been with this office forever. But I made one call to ask about my car policy and the customer service I got on the phone. Was very rude and unwelcoming. I feel that even if she couldn’t help me further, she could have been more friendly and supportive. I do feel a lot of times that I have called this office. The associates are so rude on the phone and their tone of voice is just horrible.the insurance is great. They just they have poor customer service."
We responded:
"We apologize for any inconvenience. We are more than happy to review your bill and address any further questions or concerns regarding your account."
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Nat

June 27, 2024

5  out of  5
rating by Nat
"Desired who assisted me, was exceptionally helpful, knowledgeable, and patient. Desired made me feel welcomed, and she explained everything thoroughly as it was my first time getting renters insurance. Her outstanding work definitely deserves recognition. Desire thank you so much for all your help!"
We responded:
"Thank you for the 5 star review! We strive to provide outstanding customer service and cover our clients insurance needs! We look forward to assisting you!"
Profile photo of Nedin Redzic

Nedin Redzic

June 27, 2024

5  out of  5
rating by Nedin Redzic
"Susan P. from state farm is the best, she has been my agent for the last 25 years and recently set me up with life insurance, and gave me the best quote compared to all the insurance companies I reviewed. I also have 7 vehicles, my motorcycle and my house insured through state farm for a long time and have been very happy with my premiums. Thank you Susan!"
We responded:
"Thank you Nedin for your loyalty and continued business! Helping with your insurance needs, Autos, motorcycle, home and Life insurance is our priority!"
Profile photo of Tamara Holmes

Tamara Holmes

June 26, 2024

5  out of  5
rating by Tamara Holmes
"Susan has always been incredibly professional and fully available when needed. I have never worked with an insurance agent that was so conscientious, kind and helpful."
We responded:
"Thank you Tamara for your confidence in my Agency to help with your isurance needs!"
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TP A

June 24, 2024

5  out of  5
rating by TP A
"I’ve been doing business with Susan’s team for almost 20 years and only have nice things to say. They are very responsive and find the good deals to keep my home and auto insurance low. Highly recommend."
We responded:
"Thank you for your continued business over the past 20 years. We strive to provide prompt service! "
Profile photo of Gordana Mihajilica

Gordana Mihajilica

June 15, 2024

5  out of  5
rating by Gordana Mihajilica
"Excellent service. Maria was polite, knowledgeable and very helpful."
We responded:
"Thank you Gordana! We are here to help you and your family's insurance needs. "
Profile photo of Beth Goldberg

Beth Goldberg

June 7, 2024

5  out of  5
rating by Beth Goldberg
"Amazing advice for life and auto insurance! Super friendly and helpful staff! We were given candies and a beautiful Norman Rockwell calendar every year at our review! Been a customer for several years! Thank you susan P"
We responded:
"Thank you Beth for your continued business. We look forward to helping you with your insurance needs for years to come! "
Profile photo of Marcy Pettersen

Marcy Pettersen

June 6, 2024

5  out of  5
rating by Marcy Pettersen
"Great customer support and Susan is very logical about insurance and what we need"
We responded:
"Thank you Marcy for your 5 star review! We enjoy speaking with you and your husband. Supporting you is our pleasure!"
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G

June 6, 2024

1  out of  5
rating by G
"I felt compelled to write this email after my experience with Susan and this State farm office. Susan the owner was very rude and condescending when we called about a concern with our policy. This office over the last couple years have had employee turn around and now I see why. Susan is rude and condescending to people. I have been a long time customer with this location, 12 years and now will be switching agents! When you are in customer service you need to speak to people with kindness and respect. You talk to people like they are stupid with no education and that your superior to them. I also reached out to the corporate office and emailed the CEO/ President of State farm. ( Jon Farney). Do not be fooled by the reviews this location has it is simply not true. This is why reviews are so important and everyone should look into what customers are saying about companies. I never want to talk bad about a business but they left me no choice, others need to know."
We responded:
"Hello G, We are unable to locate your account. Please contact the office to verify your account and concerns."
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Tripti Sharma

May 28, 2024

1  out of  5
rating by Tripti Sharma
"Very rude"
We responded:
"We are unable to locate your account. Please contact your current State Farm Insurance agent to resolve any service issues. "
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Rich S

April 12, 2024

5  out of  5
rating by Rich S
"The agent that helped me, Desired, was very helpful and got me through a recent policy change very quickly and efficiently. I recommend this agency."
We responded:
"Thank you, Rich for your 5 star review! We are here to help provide you with the best possible experience! "
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Brian J. Pope

April 12, 2024

5  out of  5
rating by Brian J. Pope
"Extremely professional with exceptional knowledge of my home and automobile insurance needs. Would highly recommend Susan and her wonderful team!"
We responded:
"Thank you Brian for your business and supportive words! We are here to help!"
Profile photo of Alan Burk

Alan Burk

April 11, 2024

1  out of  5
rating by Alan Burk
"State Farm doesn’t care about their customer anymore. Don’t come to this office. Rude people, the lady in the front desk basically doesn’t know anything and was not willing to check anything and be helpful for a new customer. I have been State Farm customer for a long time but now looking to change my insurance policy to Progressive since at least they have better customer service. I don’t know how they got so many good reviews. Looks like made up artificially. But don’t recommend here to come for a new policy or the answers. Please go to different insurance options."
We responded:
"Hello Alan & Esenbek, Please contact your current STATE FARM agent to make changes to your policy. We unfortunately do not have the capability to access your account, change premiums. State Farm requires customers to process changes with their current agency. "
Profile photo of Esenbek Burkanov

Esenbek Burkanov

April 11, 2024

1  out of  5
rating by Esenbek Burkanov
"Worst customer service ever."
We responded:
"Hello Alan & Esenbek, Please contact your current STATE FARM agent to make changes to your policy. We unfortunately do not have the capability to access your account or change premiums. State Farm requires customers to process changes with their current agency."
Profile photo of zack millard (millard)

zack millard (millard)

March 19, 2024

5  out of  5
rating by zack millard (millard)
"Desire was a pleasure to work with! Would pay extra on top of my insurance if it meant working with her again."
We responded:
"Always a pleasure to help! Thank you for your continued business."
Profile photo of Pinanziz Shorts

Pinanziz Shorts

January 25, 2024

1  out of  5
rating by Pinanziz Shorts
"All positive reviews for this office are bought on demand. It's untrue. People there don't talk to you at all. They consider you beneath them, and they are rude and disrespectful."
We responded:
"Hello Pinanziz Shorts & Crocov Polep, We are unable to locate both of your accounts. Please call the office to resolve your questions. Or call State Farm customer service line to locate your account."
Profile photo of Denis K

Denis K

January 25, 2024

1  out of  5
rating by Denis K
"The employees of this office behave very rudely and arrogantly. They simply hang up during conversations, raise their voices. Most importantly, they clearly disrespect other nations besides their own. Their terrible attitude, evident in their words, shows that they dislike other nations and consider them less than human. This is a very bad office. They deceived my family. They deceived other people."
We responded:
"Hello Crocov, We have searched our records and are unable to locate your account. Please contact the office so we can resolve any questions. "