State Farm® Insurance Agent Susan Palkovic

"It always a pleasure dealing with Michele, what a sweet personality she has.She makes you feel very Thecomfortable with her. She is sincere when it comes on helping you. The of her voice is very soothing,when ever i call i always hope to get her on the phone.KEP UP THE GREAT WORK MICHELE !"

"Michelle is very professional, very caring, very patience, answered all our questions."

"Elizabeth is always so helpful! She’s made insurance shopping a breeze, and it’s gotten even easier each time."

"Desired Ramos was pleasant, professional and very helpful. The experience and time in the phone was short, informative and easy, thanks to her support."

"Great customer service"

"Auto lns was a great experience. Answered all my questions, quoted a reasonable rate for our needs."

"Worked with them regarding my auto insurance quote which I received online. Provided me with little bit better rate than online, helped me with quick purchase.
Responded quickly when I observed my name was not complete and corrected it immediately."

"The Best And Most Helpful Agents!!!"

"Excellent experience! Phone was picked up right away, consultation was very clear and understandable, quote I received quickly. And after thinking a few moments, I realized that I want to have business with people like Christine and signed for State Farm insurance next day."

"Michelle was great in explaining our policy. Very nice and very helpful."

"Paying for insurance for a few decades has been easy. Filing a claim when our car was vandalized has proven incredibly stressful and time consuming. At no point in the process has this home office been proactive in facilitating us utilizing the policy we've been paying for to get our vehicle back to working order. It seems that the system is set up to wait you out to accept subpar repairs or service.
I used to be insured out of state and our agent was so helpful when we had to make a claim. Didn't know I was so lucky. It has been incredibly eye opening and disappointing to find that some agencies are just there to process your premiums.
Edit: Their response directing to communicate with a department that is staffed like a call center for assistance is exactly what my chief complaint relates to. My past agent went above and beyond to make sure we understood the process and felt like making us and our property whole was their priority when we had a claim.
We did not have that sense here.
What's more troubling is the attempt to craft a false narrative in their review response. The office did not speak with the policy holder over 7 times (confirmed at time of this update via phone records)- and any 'record' showing that is a misrepresentation or complete work of fiction."

"They (Ms. Desired) have give me a better price when compared to my previous insurance provider."

"I’ve been with Suzan in her office for almost 20 years and they never disappoint! They are so attentive and always work with me for any of my inquiries! Highly recommended!"

"Best customer service . Always helped me and reasonable Auto and Home Premium."

"Detailed and well spoken. Very clear and wonderful"

"Awesome experience"

"Very friendly staff and welcoming, Desired Ramos was awesome. She was very thorough and went thru every detail and recomended increases and decreases in the policy. She didn't just beat my existing insurance company by hundreds but by 1000s , in fact by 7500 a year and also any quote I got from other companies. She was very informative and helpful with all the questions and repetitive questions I was asking. I highly recommend her and State Farm."

"Susan helped me setup my car insurance with my two vehicles explained and helped with every step she is the best would give 6 stars if I could"

"Desired was wonderful to work with. She was kind and responsive. It was a pleasure going through the process of switching insurance carriers and saving money."

"Desired was awesome! She was quick, efficient and saved me quite a bit by bundling my home and auto insurance. Thank you!"

"Susan Palkovic went above and beyond to get me the right insurance policies. She listened to my situation, found ways to bundle and save me money, and made sure I understood all the details—no pressure, just great advice"

"Very responsive and supportive of our requests."

"Very helpful and saved over $100 a month with switching."

"Desire is sweet, kind and extremely knowledgeable young lady. The transition from Farmer's insurance ( which I advise you to NOTGET INSURANCE FROM....THEY WERE ROBBING ME BLIND) to Statefarm which I recommend HIGHLY, they saved me over $1600/yr yes you heard me correctly!!! I'm going to find time to drive out to Illinois and bring Susan and Desire and nice basket because good people deserve good thing's!!!! Just give me a month or so ladies, too many irons in the fire right now.
I 💯 PERCENT RECOMMEND STATE FARM FOR HOME AND VEHICLE COVERAGE....AND, AND ASK FOR DESIRE, SHE'S WONDERFUL!!!!"

"I was working with DESIRED RAMOS.
She was very helpful and knowledgeable in regards to my home/car/life insurance and umbrella policies. She was able to save me huge savings on all policies. Definitely will recommend anyone I know to her."