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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of gary gehrke

gary gehrke

November 16, 2024

5  out of  5
rating by gary gehrke
"I want to think Veronica, for reaching out to me with updates and savings on my policy. Susan palkovic Has a great team working for her thanks for all your help."
We responded:
"Thank you Gary for many years of business with my team. We truly appreciate your business! "
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MARGARET COYLE

November 13, 2024

5  out of  5
rating by MARGARET COYLE
"Great customer service and very responsive!"
We responded:
"Thank you Margaret for the 5 star review! We strive to provide great customer service and responsiveness. We have appreciated your business and loyalty all these years!"
Profile photo of Gary Artinian

Gary Artinian

November 6, 2024

5  out of  5
rating by Gary Artinian
"Susan has provided excellent Auto, home, personal articles insurance policies for the last 20 years. Her office staff are very knowledgeable and courteous. I highly recommend this agency."
We responded:
"Thank you Gary for keeping us as your trusted Agent for over 25 years! We enjoy helping and taking care of your all your insurance needs."
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Diego Falconi

November 5, 2024

5  out of  5
rating by Diego Falconi
"Han explicado bien cómo trabajan las coberturas."
We responded:
"Gracias!"
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Ron Michalak

November 4, 2024

5  out of  5
rating by Ron Michalak
"great service from Maria"
We responded:
"Thank you Ron for the 5 star review! We appreciate your business and look forward to servicing you insurance needs."
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Susan Mennella

October 18, 2024

5  out of  5
rating by Susan Mennella
"professional caring will explain and helpful and available"
We responded:
"Thank you Susan for trusting our professional services. We are here to help life go right!"
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Otto Palomo

October 11, 2024

5  out of  5
rating by Otto Palomo
"La atención es muy buena felicito a María por toda la información y ayuda que me proporcionó, me ayudó a buscar lo que realmente necesito, 100% recomendable esta agencia"
We responded:
"Thank you Otto for your kind words. My agency team is here to provide necessary information to help protect your Risks!"
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MAYER SHT

October 4, 2024

5  out of  5
rating by MAYER SHT
"Best of best service ever"
We responded:
"Thank you Mayer for taking the time to write a review! Thank you for your business! We appreciate you!"
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George Tzilos

October 2, 2024

5  out of  5
rating by George Tzilos
"Great service very freindly and great prices prices."
We responded:
"Thank you George! We appreciate your business and strive for friendly, prompt service."
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R.C.W. LLC Chicago

September 25, 2024

1  out of  5
rating by R.C.W. LLC Chicago
"Horrible customer service don’t waste your time going here"
We responded:
"We have searched our records and unable to locate your file. Please call Customer Service they will be able to assist with your concerns."
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Irina Caraus

September 24, 2024

5  out of  5
rating by Irina Caraus
"The greatest service ever from an insurance company. And compared with other insurance companies, their quote was half the price. Desired Ramos was very helpful and patient with me. I recommend this location of State Farm."
We responded:
"Thank you Irina for your positive review! Our agency strives for helpful and courteous customer service! "
Profile photo of Joel Martino

Joel Martino

September 6, 2024

5  out of  5
rating by Joel Martino
"This place is amazing. The office lady named Desired ramos was very personal i highly recommend her and this location for State Farm thank you guys so much!!"
We responded:
"Thank you Joel for your positive review! We are here to help and service all your insurance needs! "
Profile photo of Ed Danegger

Ed Danegger

August 29, 2024

5  out of  5
rating by Ed Danegger
"Susan and her team are always awesome to work with! They are always there to help with anything we need regarding our insurance. I have had Susan as our insurance rep for almost 25 years, and her and her teams service is the best!"
We responded:
"Thank you ED! It is our pleasure to have you as a long time customer! We are here to help! Thank you for 25 years of business!"
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Mjesec 2023

August 16, 2024

1  out of  5
rating by Mjesec 2023
"Poor service. When happens something they not even call you to see what’s going on. After this experience is done, looking for something new."
We responded:
"The Good news is the State Farm Auto Claims department paid you for your auto damages! State Farm will continue to pursue the other insurance company to reimburse your policy and return your deductible. We will continue to keep you informed via your auto claims portal and US post mail."
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mama daisychain

August 15, 2024

5  out of  5
rating by mama daisychain
"I've carried insurance from Susan for YEARS. I find her and her office to be very caring and personable. She has helped me through claims, policies and life changes. I love this agency."
We responded:
"Thank you for taking the time to provide feedback! We strive to provide service and help with the risks of everyday lives! We appreciate your continued business!"
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Manos Ginis

August 1, 2024

5  out of  5
rating by Manos Ginis
"The entire office staff is professional and friendly. They answered all my questions and ran through several insurance quotes to best meet our family needs. Special shout out to Veronica. I highly recommend Susan Palkovic for all your insurance needs."
We responded:
"Thank you for 5 star review! We have enjoyed servicing your insurance needs ALL these years!"
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Erhan Vujic

July 24, 2024

5  out of  5
rating by Erhan Vujic
"Always appreciate the team here that goes above and beyond for me no matter what making sure im happy and satisfied with what im working with. Im would recommend them to anyone looking for the same. Thank you!"
We responded:
"Thank you Erhan! We are thankful for your business and look forward to servicing all your insurance needs! "
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Jody Ann Vargas

July 19, 2024

5  out of  5
rating by Jody Ann Vargas
"Veronica is very helpful. She has a pleasant attitude and can answer all your questions. I have been with them for so long that I cant remember when I wasn't."
We responded:
"Thank you Jody for 25 years of business! We enjoy helping your with your insurance needs!"
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JOHN FERRUZZI

July 9, 2024

5  out of  5
rating by JOHN FERRUZZI
"Maria was very helpful and responsive to me. She took it upon herself to follow up and resolve the issue. I appreciate her help very much!!"
We responded:
"Thank you John for continued business and look forward to servicing your insurance needs in the future!"
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Jay French

July 4, 2024

5  out of  5
rating by Jay French
"Again Susan came thru for us...we're retired money matters...it's the little things that people remember.susan is fair & honest more than most..."
We responded:
"Thank You Jay for your continued business!"
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Laura Cortes

July 3, 2024

1  out of  5
rating by Laura Cortes
"I been with this office forever. But I made one call to ask about my car policy and the customer service I got on the phone. Was very rude and unwelcoming. I feel that even if she couldn’t help me further, she could have been more friendly and supportive. I do feel a lot of times that I have called this office. The associates are so rude on the phone and their tone of voice is just horrible.the insurance is great. They just they have poor customer service."
We responded:
"We apologize for any inconvenience. We are more than happy to review your bill and address any further questions or concerns regarding your account."
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Nat

June 27, 2024

5  out of  5
rating by Nat
"Desired who assisted me, was exceptionally helpful, knowledgeable, and patient. Desired made me feel welcomed, and she explained everything thoroughly as it was my first time getting renters insurance. Her outstanding work definitely deserves recognition. Desire thank you so much for all your help!"
We responded:
"Thank you for the 5 star review! We strive to provide outstanding customer service and cover our clients insurance needs! We look forward to assisting you!"
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Nedin Redzic

June 27, 2024

5  out of  5
rating by Nedin Redzic
"Susan P. from state farm is the best, she has been my agent for the last 25 years and recently set me up with life insurance, and gave me the best quote compared to all the insurance companies I reviewed. I also have 7 vehicles, my motorcycle and my house insured through state farm for a long time and have been very happy with my premiums. Thank you Susan!"
We responded:
"Thank you Nedin for your loyalty and continued business! Helping with your insurance needs, Autos, motorcycle, home and Life insurance is our priority!"
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Tamara Holmes

June 26, 2024

5  out of  5
rating by Tamara Holmes
"Susan has always been incredibly professional and fully available when needed. I have never worked with an insurance agent that was so conscientious, kind and helpful."
We responded:
"Thank you Tamara for your confidence in my Agency to help with your isurance needs!"
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TP A

June 24, 2024

5  out of  5
rating by TP A
"I’ve been doing business with Susan’s team for almost 20 years and only have nice things to say. They are very responsive and find the good deals to keep my home and auto insurance low. Highly recommend."
We responded:
"Thank you for your continued business over the past 20 years. We strive to provide prompt service! "